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As an AEserver client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement
patiently and carefully.
This agreement consists of 5 sections:
We will set up your account after we have received payment and we and/or our payment
partner(s) have screened the order(s) incase of fraud. It is your responsibility to
us with an email address which is not @ the domains you are signing up under. In case of
payments through Paypal or credit card, your account will be instantly activated. Incase of domain names, they will be registered
in real time with the registry. For hosting/servers they will be provisioned on the servers instantly. In all cases an email notification
will be sent out to the registered email. Make sure to check your junk folder and whitelist our emails incase they land there.
No services provided by AEserver may be used for unlawful or unacceptable purposes.
Examples of unacceptable material, include but are not limited to:
Websites offending the law of United Arab Emirates (directly & indirectly)
software, hate sites, racism, hack programs and archives, any type of pornography, trade
copyrighted materials illegal content, drugs, etc.
Please refer to the UAE's cybercrime law articles. Click here.
Please contact us if you are unsure about the content of your site before signing up.
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing,
"Safe lists" and "double optin" will be treated as spam. Any user who sends out spam
their account suspended/terminated without notice.
We reserve the right to require changes or disable as necessary any web site, account,
or other component that does not comply with this policy, at its sole discretion. We
reserves the right to make any such modifications in an emergency at our sole
3.1 Clean-up Fee: We reserve the right to charge the holder of the account used
unsolicited e-mail a clean up fee which will be calculated based on the number of spam emails sent.
It is the responsibility of the account holder to prevent any account/email to be used for sending spam. This also applies
to compromised accounts that were used to send out spam mail. You need to protect your accounts & passwords by using branded
anti-malware, anti-virus and other tools on your computers/smart phones/networks, etc.
If an account has been terminated & the client has re-signup to our services the account
immediately terminated with no fees refunded and/or legal actions taken.
3.2 Protection: We at AEserver are very strict against spam. We will take maximum
ensure no spam & protect our servers to avoid IP Blacklisting. We use 3rd party incoming/outgoing email relayers that act
as a filter infront of the mail server to automatically stop/block any spam to/from our networks.
You agree to supply appropriate payment for the services received from us, in advance of
time period during which such services are provided. You agree that until and unless you
AEserver of your desire to cancel any or all services received, those services will be
a recurring basis. All services including domain name renewals are set to auto-renew unless you turn off this feature in your client area.
AEserver provides you 24/7/365 access to your client area/my account that allows you to manage your orders & billing, disable auto-renewals, cancel services,
upgrade/downgrade products and modify package addons. This setup is done for your own protection against accidental domain expiry, hosting account termination, etc.
4.1 Payment methods:
AEserver accepts the following payment methods from all countries: Online credit card payment (Visa, Mastercard, AMEX), Apple Pay, Google Pay, Paypal, Bank Transfer
(cash deposit/cheque deposit for UAE and Bahrain clients). We also offer additional payment methods such as Bitcoin (and other coins), Ali Pay, etc. Such payments might be considered high risk
and will place the account on a manual review which might result in delays in processing your orders.
AEserver reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government issued ID such as an Emirates ID, Passport, etc.
At times we might also request a "selfie" with the credit card holder holding the card against our website/ticket # open in the browser behind the card holder.
of time on our systems until we delete them. We will never share your personal data with any 3rd part unless required by law.
AEserver does not store any credit card information on its servers. We only store a "token" that is linked to your card which in terms is stored in a secure & encrypted vault that is provided by the payment gateway partner.
4.2 Renewals & suspensions: You will receive email reminders before the end of
as a reminder about an upcoming renewal of your services. Our system sends multiple reminders on your registered email.
It is your responsibility to monitor these emails. We also send out SMS notifications related to domain renewals if you have opted for this
If an invoice is unpaid by reaching the expiry date, it
will automatically suspend the service associated with the invoice. In the case of domain names, they will be removed from the DNS and will stop resolving.
If the service remains unpaid for another 7 days (hosting/servers) they will be terminated and all data including backups removed and for up to 30 days (for most domains) until they are
deleted from the reigstry & become available for registration to anyone again. It is your
responsibility to renew, pay and/or cancel the services purchased from AEserver. We provide you a 24/7/365 access to manage your billing/online payments online from any location or device.
Your use of the service is at your sole risk. We are not responsible for files and data
on your account. You agree to take full responsibility for files and data transferred
maintain all appropriate backup of files and data stored on our servers.
5.1 Back Up Terms: We perform data backups of ALL accounts on frequent basis. However, we
responsible for damaged backups, missing files, database & file corruptions during the
5.2 Customer's responsibility: We advise all our customers to keep backups &
copies of their
websites. It is the customer's duty to ensure data backups of their websites. It is recommended to use the rule
of 3 backups (1 local, 1 offsite (cloud, etc), 1 on a portable external drive).
AEserver provide a backup guarantee only for professional backup services that can be ordered as an addon (such as snapshot backup, Acronis backup & similar)
We reserve the right to cancel the account at any time if it was found to violate
our terms of services. A client may cancel his/her account anytime, but a refund can be only
in the first 30 days of the service subscription. No refund can be obtained for domain
registrations. The MBG is only applicable to products & services with an advertised money back policy.
However due to the nature of some products/services such as addons, licenses, domain names and web design, no refunds are applicable unless a special
approval has been issued by the billing team.
6.1 Payment Delays: AEserver does not offer a credit facility unless pre-arranged by a client towards any of our services. We cannot "hold" or "stretch" time for overdue services as the whole billing process is automated and applies to all clients to offer a fair & transparent service. Should a cheque payment been arranged and resulted to failed clearing, we have all the right to impose a bounce cheque fee amounting to 1000 AED per cheque. Our account managers & live chat operators are in no position to accept such requests.
Users may not initiate the following:
a) Use 25% or more of system resources for longer than 90 seconds. There are numerous
that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server.
includes any and all daemons, such as IRCD.
c) Run any software that interfaces with an IRC (Internet Relay Chat) network.
Such accounts will be immediately suspended until the customer removes the offending
You are allocated a monthly bandwidth allowance. This allowance varies depending on the
package you purchase. Should your account pass the allocated amount we reserve the right
suspend the account until the start of the next allocation, suspend the account until
bandwidth is purchased at an additional fee, suspend the account until you upgrade to a
level of package, terminate the account and/or charge you an additional fee for the
Unused transfer in one month cannot be carried over to the next month.
8.1 Unlimited Web Hosting [applicable for hosting clients only]
As described, we offer unlimited web space and monthly data transfer for our business
clients. However there is a fair use policy in effect. This is due to the fact that
other clients on the same shared web hosting environment. We strive to offer equal and
quality services to all our clients at AEserver. Therefore the fair use policy involves
valued client to make sure that you do not violate the following:
a. Use the service in good faith for hosting of your personal or small to medium
b. It is strictly prohibited to use our services for file hosting/storage/sharing
consume many resources.
c. Terms # 7 above is applicable
A full refund can be obtained on the purchase price of the product or service in
to 30 days after the initial purchase. Once this 30 day period has passed no refunds can
obtained. Also no refunds can be obtained for domain name registrations, addons, licenses & special offer/trial products.
All refunds are given on request, with no questions asked.
Refund can be obtained by contacting our billing department. They will be processed in 5 working days and sent to the original payment method.
We reserve the right to change the prices listed on our site. Additionally we reserve
to increase or decrease the amount of resources given to plans at any time. Current
not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become
available which are packaged into new plans and offered on our website.
As a customer, your email address will be automatically added to our service mailing
service announcement, updates information & greetings will be sent.
Customers agree to use our standard technical support channels for all queries. To request support for any time of issues (technical,
billing, urgent) you need to login to your client area and submit a support ticket. This will generate a unique ticket # and a confirmation will be sent
to your email. Our support desk operates 24/7/365 with no holidays or weekends and we respond to 8/10 tickets within 30 minutes or faster.
Business clients who have opted for advanced support such as a dedicated support contract, support SLA, etc will have a secondary support channel assigned
to them and this will be described in the agreement. AEserver does not offer phone support or support via chat (live chat, whatsapp, telegram, etc) unless this is an extra
addon that you have purchased from AEserver.
Customer is responsible to check the email address account provided during sign up for
service emails, invoices, suspensions and renewals. We are not responsible for
emails or emails trapped in spam boxes. AEserver will only accept requests for support, billing & others when sent via the support ticket system or via the registered email address.
Any request sent from any other address will be rejected and will not be counted towards our service level agreements.
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and
demands, liabilities, losses, costs and claims, including reasonable attorney's fees
against us, its agents, its customers, officers and employees, that may arise or result
service provided or performed or agreed to be performed or any product sold by customer,
agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any
liabilities arising out of; (1) any injury to person or property caused by any products
otherwise distributed in connection with us; (2) any material supplied by customer
allegedly infringing on the proprietary rights of a third party; (3) copyright
(4) any defective products sold to customers from AEserver's solutions & services.
We will not be responsible for any damages your business may suffer. We make no
any kind, expressed or implied for services we provide. We disclaim any warranty or
merchantability or fitness for a particular purpose. This includes loss of data
delays, no deliveries, wrong delivery, and any and all service interruptions caused by
We reserve the right to revise these policies at any time without notice.
Last update of these terms: 09/June/2020.
These terms of services are governed by the laws of the United Arab Emirates. AEserver is a UAE registered company.
The Registrar agrees and covenants to act as an agent for the .aeDA for the sole
but only to the extent necessary, to enable the .aeDA to receive the benefit of rights
covenants conferred to them under this Registrant Agreement.
2.1 A Domain Name Application must be in the form prescribed under
the .aeDA Policies. The
Domain Name must comply with the .aeDA Policies.
2.2 The Registrar and the Registrant do not have any proprietary right arising from:
2.2.1 the Registered Name; or
2.2.2 the entry of a Domain Name in the Registry Database.
2.3 All personal information pertaining to the Registrant is held by the .aeDA for the
benefit of the public of the UAE.
The Registrant grants to:
3.1 the .aeDA, the right to publicly disclose to third parties, all information relating
the Registered Names in accordance with the .aeDA Policies which are available on the
3.2 the Registrar, the right to disclose to the .aeDA Registry, all information which is
reasonably required by the .aeDA Registry in order to Register the Domain Name in the
3.3 the .aeDA Registry, the right to publicly disclose to third parties, all information
relating to the Registered Name to enable the .aeDA Registry to maintain a public WhoIs
service, provided that such disclosure is consistent with all relevant .aeDA Policies.
4.1 The Registrar must ensure that the Registrant can easily transfer Sponsorship of the
Registered Names the subject of this Agreement to another Registrar in accordance with
.aeDA Policies. The .aeDA Policies include, but are not limited to, such matters as:
4.1.1 the maximum fees chargeable by the Registrar;
4.1.2 when fees are not chargeable by the Registrar;
4.1.3 the circumstances pursuant to which the Registrar must transfer the Sponsorship of
Registered Names the subject of this Agreement; and
4.1.4 the circumstances pursuant to which the Registrar does not have to transfer the
Sponsorship of the Registered Name the subject of this Agreement.
4.2 In the event that:
4.2.1 the Registrar is no longer a Registrar; or
4.2.2 the Registrar's Accreditation is suspended or terminated; or
4.2.3 the Registry-Registrar Agreement (RRA) is terminated by .aeDA, the Registrant is
responsible for transferring the Registered Domain Name the subject of this Agreement to
new Registrar in accordance with the .aeDA. Policies within 30 Calendar Days of written
notice being provided to the Registrant by the .aeDA. In the event that the
Registrar-Registry Agreement (RRA) between the .aeDA and the Registrar is terminated,
Registrar must not charge the Registrant any fee for the transfer of the Registered
Name the subject of this Agreement to another Registrar.
5.1 The Registrar must immediately give written notice to the Registrant if:
5.1.1 the Registrar is no longer a Registrar; or
5.1.2 the Registrar's Accreditation is suspended or terminated; or
5.1. the Registry-Registrar Agreement (RRA) ais terminated by the .aeDA.
5.2 The .aeDA may post notice of:
5.2.1 the fact that the Registrar is no longer a Registrar;
5.2.2 the suspension or termination of a Registrar's Accreditation; or
5.2.3 the termination of the Registry-Registrar Agreement (RRA) between the .aeDA and
Registrar on its web site and may, if it considers appropriate, give such written notice
specifically to the Registrant.
6.1 Throughout the Term of the Registrant Agreement, the Registrant must:
6.1.1 comply with the .aeDA Policies; and
6.1.2 give notice to the .aeDA Registry, through
the Registrar, of any change to any information in the Registrant Data.
6.2 The Registrant must not, directly or indirectly, through Registration or use of its
Domain Name or otherwise:
6.2.1 Register a Domain Name for the purpose of diverting trade from another business or
6.2.2 deliberately Register misspellings of another entity's company or brand name in
to trade on the reputation of another entity's goodwill; and
6.2.3 Register a Domain Name and then passively hold a Domain Name License for the
of preventing another Registrant from Registering it.
6.3 The Registrant must not in any way:
6.3.1 transfer or purport to transfer a proprietary right in any Domain Name
6.3.2 grant or purport to grant a Registered Domain Name as security; or
6.3.3 encumber or purport to encumber a Domain Name Registration.
6.4 The Registrant will, immediately upon being requested to do so, enter into Domain
Licence with the .aeDA.
7.1. The .aeDA currently has in place a dispute resolution policy called aeDRP (the .ae
Dispute Resolution Policy) between the Registrant and a third party, in relation to
entitlements to the Registered Domain Name the subject of this Agreement. The parties
that the aeDRP binds the Registrar and the Registrant as if it were incorporated in the
8.1 The Registrant Warrants that it meets, and continues to meet, the Eligibility
prescribed in the .aeDA Policies relating to the Registering of a Domain Name. In the
that the Registrant cases to meet such Eligibility criteria, the Domain Name License
terminated by either the Registrar or the .aeDA.
8.2 The Registrant makes the warranties set out in Registrant Warranties Policy (and any
other Policy introduced in substitution, replacement or amendment to that Policy by the
Registrar). The warranties include, without limitation, that all information supplied to
Registrar for the Registration of the Domain Name the subject of this Agreement is true,
complete and correct. The Registrant accepts that the .aeDA or the Registrar shall
the Registration of the Domain Name the subject of this Agreement if any of the
are not true.
8.3 The Registrant Warrants that it has not previously submitted a Domain Name which is
same as the Domain Name the subject of this Agreement for Registration with another
8.3.1 the Registrant is relying upon the same Eligibility criteria for both Domain
8.3.2 the Domain Name has previously been rejected by the other Registrar.
9.1 The Registrant shall not pursue any claim against the .aeDA for anything arising out
this Agreement or related to the Domain name the subject of this agreement, and the
not liable for any direct, indirect, special, punitive, exemplary or consequential
including but not limited to damages resulting from loss of use, lost profits, lost
revenue or third party damages arising from any breach by the Registrar of its
under the Registrant Agreement or the Registry-Registrar Agreement (RRA) between the
and the Registrar.
9.2 The Registrant acknowledges and agrees that if the Registrar has any outstanding
owing to the .aeDA, entitling the .aeDA to terminate the Registry-Registrar Agreement
between the .aeDA and the Registrar, the .aeDA may in its sole discretion terminate the
Registry-Registrar Agreement (RRA).
9.3 The Registrant agrees that the .aeDA is not responsible for the use of any Domain
in the Registry database and that the .aeDA is not responsible in any way for any
or dispute with or any actual or threatened claim against a Registrar or Registrant,
including one relating to a registered or unregistered trademark, a corporate, business
other trade name, rights relating to a name or other identifying indicia or of an
or other intellectual property rights of a third party or relating to the defamation or
unlawful discrimination with respect to any other person.
9.4 Notwithstanding any other provision of this Agreement and to the fullest extent
permitted by law, the .aeDA will not be liable to the Registrant for consequential,
or special losses or damages of any kind (including, without limitation, loss of profit,
loss or corruption of data, business interruption or indirect costs) suffered by the
Registrant as a result of any act or omission whatsoever of the .aeDA, its employees,
CERTIFICATE OF REGISTRATION AND DOMAIN NAME LICENCE (the “Agreement”)
This Agreement governs the terms by the TRA (“We”) grant to (“You”) the exclusive right to use
the Domain Name(s) (the “Domain Name”) in respect of the Domain Name System for the period
indicated in this Agreement, and once signed or executed by both of us, or both of us have
otherwise indicated our intention to be bound by it, it will also serve as the Certificate of
Registration in Your favor of all Domain Names covered by it. All the terms of the Registrant
Agreement, the Warranties, and all .ae DA Policies are incorporated into this Agreement by
reference. By Registering this Domain Name You have signified Your acceptance of this Agreement.
You have accepted this Agreement either for: a) Yourself, in which case You will be the
Registrant as that terms is used in all .aeDA Policies, and hereby agree to be bound by its
provisions; or b) on behalf of another person or entity such as Your employer. In this case that
other person or entity will be the Registrant, and agree to be bound by its provisions. If You
have accepted this Agreement on behalf of Your employer or another entity that is to be the
Registrant, You hereby represent and warrant that You have full legal authority to bind such
other person or entity to the terms of this Agreement, and that You are acting as agent for that
other person or entity for the purpose of entering into this Agreement on that other person or
entities behalf, and it is within Your express authority as agent to do. If You do not have such
authority or You do not accept or agree with these terms, do not accept the Agreement.
1.1 Subject to Section
1.2, for the purposes of this Agreement, unless the context otherwise requires or unless
otherwise defined in this Agreement, terms used in this Agreement shall have the same
those terms when used in the Registrant Agreement.
1.3 Notwithstanding Section
1.4, the following terms shall have the following meanings unless the context indicates
otherwise: “.aeDA Policies” means the policies, procedures, guidelines, directions,
regulations, decisions, directives issued and made publicly available by the .aeDA from
time and as may be modified or amended from time to time and each one is a “Policy”;
the “Domain Name License Period” means from to the ; the “Registrant Agreement” means
agreement to be entered into between You and the Registrar with respect to, inter alia
provision of Registrar Services to You; the “Registrar” means ;
the “Warranties” means the .aeDA Policy entitled the Registrant Warranties Policy; and
means both the person who or entity which executes this Agreement and the Registrant,
where the person who, or entity which executes this Agreement, does so as agent for
person or entity.
1.5 Except where the context otherwise requires, the following principles will apply in
interpreting the terms of this Agreement:
a) words importing the masculine, feminine or neuter gender include any of them, and the
singular includes the plural and vice versa;
b) clause or section headings are for ease of reference only and do not affect the
c) references to notice mean notice in writing;
d) the Schedules and any appendices or annexures form part of this Agreement;
e) a reference to a Party includes its executors, administrators, successors and
f) words and expressions importing natural persons include partnerships, bodies
associations, governments, governmental and local authorities and agencies; and g) the
terms “We”, “Ours”, “Us” and “You” include all pronouns and adjectives.
2.1 Subject to Section
2.2 We hereby grant to You a license to use the Domain Name as Registered in the .aeDA
Database for the purposes directly associated with the operation of a website or
resources and the Domain Name System, but the .aeDA does not hereby grant You any other
intellectual property rights in the Domain Name.
2.3 It is a condition of this Agreement and the license We grant to You under it, that You
comply with its terms and those of the Registrant Agreement, the Warranties, and all
3.1 This Agreement is effective until the Domain Name License Period has expired, or it
terminated by Us in accordance with Section
3.2 We may terminate this Agreement and the license We grant to You under it without
liability to You in the event that You breach any term of it, any term of the Registrant
Agreement, any Warranty, or any relevant .aeDA Policy.
4.1 We shall not be held liable to You, and You expressly waive any liability of Us to
whether arising directly or indirectly in contract, tort, or on any other basis for any
arising out of the Registrant Agreement, the Warranties, any. aeDA Policies, the actions
omissions of any Registrar, any Reseller, or any other third party, or Your use of the
4.2 We make no representations to You regarding the Domain Name or Your use of it, or
of any third party in it. You expressly waive any liability of that We may incur arising
Your use of the Domain Name.
4.3 You warrant to Us that Your use of the Domain Name will not in any way infringe the
of any third party and You fully indemnify Us for any liability, loss or damage We
result of Your use of the Domain Name.
Click to read the official aeDA policy site
If a request from a Registrant for Deletion of a Domain Name is made less than or equal to three
(3) Calendar Days after the creation of the Domain Name, then the original Grace Period applies
the Domain Name is ‘Cancelled’.
any Domain Name Server Records for the Domain Name are removed from the DNS Service; and
The registrant may request a full refund, less AED 50/$13.60 administration fee.
Click to read the official aeDA policy web page
By submitting this Application for a Domain Name, you hereby confirm that you are Eligible to
hold the Domain Name set out in this Application, and that all information provided in this
Application is true, complete and correct, and is not misleading in any way. If any of the
information is later found not to be true, or is incomplete, incorrect, or misleading in any
way, or if you have submitted this Application in bad faith, the Domain Name License shall be
Cancelled and you shall permanently lose the use of the Domain Name.